Terms of Service
Last updated: June 9, 2026
These Terms of Service ("Terms") are a binding agreement between you and Jasper Hawk LLC, a Delaware limited liability company ("Jasper Hawk," "we," "us," or "our"), governing your use of Sendel, our AI-powered email assistant at sendel.ai and related applications and services (the "Service").
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. The Service is offered to individual users located in the United States, for their personal and professional use.
2. The Service
Sendel connects to your email accounts to triage incoming messages, draft replies in your voice, surface next actions, and—when you direct it to—take actions such as sending, replying to, labeling, or organizing messages. The Service uses artificial intelligence to analyze message content and generate suggestions and drafts.
We may add, change, or remove features at any time. The Service may be offered in beta or preview form, in which case it may contain errors and is provided without any service commitments.
3. Your account and connected services
You are responsible for the accuracy of your registration information and for keeping your credentials secure. You are responsible for all activity under your account.
To use the Service, you authorize Sendel to access your Google/Gmail account, your Superhuman account, and any other accounts you connect, through their authorization mechanisms. Your use of those third-party services remains governed by their own terms and privacy policies, and we are not responsible for them. You can revoke our access at any time through your settings or the relevant provider's permissions page.
4. AI output, automated actions, and your responsibility
The Service produces suggestions and drafts for your review. You decide what gets sent. The Service does not send messages or take actions on your accounts without your review and approval of each message or action. AI-generated content may be inaccurate, incomplete, or inappropriate for your situation, so you are responsible for reviewing each draft, reply, or action before you approve it, and for the content of all messages sent from your accounts.
We are not a party to your communications and do not endorse or verify their content. If we later introduce optional features that send or act on messages automatically, we will describe them and obtain your consent before you can enable them.
5. Your content
You retain all rights to your email content and other materials you make available to the Service ("Your Content"). You grant us a limited, non-exclusive, worldwide, royalty-free license to access, process, store, transmit, and display Your Content solely to operate and provide the Service to you, and as described in our Privacy Policy. We do not claim ownership of Your Content and do not use it to train generalized AI models.
6. Acceptable use
You agree not to:
- Use the Service to send spam, phishing, malware, or unlawful, harassing, deceptive, or infringing content;
- Violate the terms of Google, Superhuman, or any other connected service;
- Access another person's account or data without authorization;
- Reverse engineer, scrape, overload, or interfere with the Service or its security;
- Resell or provide the Service to third parties except as expressly permitted;
- Use the Service in violation of any applicable law or regulation.
We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe is harmful to us, other users, or third parties.
7. Beta service and future fees
The Service is currently provided free of charge while in beta. Beta features may change, be limited, or be discontinued, and are provided without service commitments. We may introduce paid features or subscriptions in the future. If we do, we will give you notice, and your use of any paid feature will be subject to the pricing and billing terms presented at that time—including your authorization to charge recurring fees until you cancel. We are not obligated to keep any feature free.
8. Intellectual property
The Service, including its software, design, and content (excluding Your Content), is owned by Jasper Hawk and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms. All rights not expressly granted are reserved. Any feedback you provide may be used by us without obligation to you.
9. Third-party services
The Service interoperates with third-party services such as Google and Superhuman. We are not responsible for those services, their availability, or their handling of your data. Your use of them is governed by their respective terms.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR ANY PURPOSE. YOU USE THE SERVICE AT YOUR OWN RISK.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JASPER HAWK AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (USD $100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Jasper Hawk and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, your violation of these Terms, or your violation of any law or third-party right.
13. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service. On termination, your right to use the Service ends and we will delete or de-identify Your Content as described in the Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
14. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. This choice of law does not deprive you of the protection of any non-waivable consumer-protection laws of the state where you reside.
Arbitration. Except for claims that may be brought in small-claims court, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted by video or in the state where you reside. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court with jurisdiction.
Class-action waiver. Disputes will be resolved only on an individual basis. You and we waive any right to participate in a class, collective, consolidated, or representative action.
Mass-arbitration / batching. If 25 or more similar arbitration demands are filed by or with coordinated counsel, the demands will be administered in staged batches under the AAA's mass-arbitration procedures, with a set of bellwether cases heard first and the remainder stayed, so the process stays efficient and proportionate for both sides.
Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@sendel.ai; opting out will not affect any other provision of these Terms.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service and update the "Last updated" date. Your continued use after changes take effect means you accept the revised Terms.
16. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
17. Contact
Jasper Hawk LLC
240 26th St., Ste 2, Santa Monica, CA 90402
legal@sendel.ai