Privacy Policy

Last updated: June 9, 2026

This Privacy Policy explains how Jasper Hawk LLC, a Delaware limited liability company ("Jasper Hawk," "we," "us," or "our"), collects, uses, stores, shares, and protects information in connection with Sendel, our AI-powered email assistant available at sendel.ai and related applications and services (collectively, the "Service").

By using the Service, you agree to the practices described here. If you do not agree, do not use the Service.

1. Who we are

The Service is operated by Jasper Hawk LLC. If you have any questions about this policy or your data, contact us at privacy@sendel.ai or 240 26th St., Ste 2, Santa Monica, CA 90402.

2. The data we collect

Information you provide. Your name, email address, password or login credentials, billing information, and anything you send us through support requests or feedback.

Connected account data (Google / Gmail and Superhuman). With your explicit authorization, the Service connects to your email accounts to do its job. Depending on the permissions you grant, this includes:

• The content of email messages (subject lines, bodies, headers, and attachments) in your connected mailbox;
• Metadata such as senders, recipients, timestamps, labels, and threading;
• Contact information drawn from your messages and address book;
• Drafts the Service creates and messages it sends or modifies on your behalf when you direct it to.

Writing-style information. To draft replies that sound like you, the Service analyzes your past and outgoing messages to model your tone and phrasing. This model is specific to your account.

Usage and device data. Log data, IP address, browser and device type, pages viewed, features used, and similar diagnostics, collected through cookies and similar technologies.

Read-receipt open events. If you turn on read receipts (an account setting that is off by default), replies you send through the Service include an invisible tracking pixel, and we record when that message is opened — the timestamp, the requesting mail client, and a one-way hashed, truncated IP used only for rate-limiting and de-duplication. We do not derive or store any geolocation from these events, and recipients are not notified. These raw open events are automatically purged 90 days after they are recorded.

3. How we use Google user data — Limited Use

Sendel's access to, and use and transfer of, information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We use Gmail data only to provide and improve the user-facing features of Sendel that are prominent in the product — triaging your inbox, drafting replies in your voice, surfacing next actions, and acting on messages when you direct it to.
• We do not use Gmail data to serve advertisements.
• We do not transfer Gmail data to others except as necessary to provide or improve the user-facing features, to comply with applicable law, or as part of a merger or acquisition with appropriate notice.
• We do not allow humans to read your Gmail data unless (a) you give specific consent for particular messages, (b) it is necessary for security purposes such as investigating abuse, (c) it is required to comply with applicable law, or (d) the data has been aggregated and anonymized so it can no longer identify you.
• We do not use Gmail data to develop, improve, or train generalized or non-personalized AI or machine-learning models. Any AI processing of your mailbox is performed solely to deliver the Service's features to you.

4. How we use your information

We use the information described above to:

• Provide, operate, and maintain the Service, including triage, drafting, scheduling, and next-action features;
• Generate reply drafts and suggestions tailored to your writing style;
• Authenticate you and secure your account;
• Process payments and manage subscriptions;
• Respond to support requests and communicate with you about the Service;
• Monitor, debug, and improve the Service's performance and reliability;
• Detect, prevent, and investigate fraud, abuse, and security incidents;
• Comply with legal obligations and enforce our Terms of Service.

5. AI processing and subprocessors

The Service uses third-party artificial-intelligence providers to analyze and generate text. When the Service drafts a reply or analyzes a message, relevant content may be sent to these providers solely to produce output for you. We contract with these providers to prohibit them from using your content to train their general models and to require appropriate confidentiality and security protections.

We also rely on service providers for cloud hosting, data storage, payment processing, and analytics. These providers process data only on our instructions and under contractual confidentiality and security obligations. A current list of subprocessors is available on request at privacy@sendel.ai.

6. How we share information

We do not sell your personal information, and we do not share the contents of your mailbox for anyone else's marketing.

We share information only:

• With service providers and subprocessors as described above;
• To comply with law, legal process, or enforceable governmental requests;
• To protect the rights, property, or safety of Jasper Hawk, our users, or the public, including to enforce our terms or address fraud or security issues;
• In connection with a merger, acquisition, or sale of assets, subject to this policy and with notice to you;
• With your consent or at your direction.

7. Data retention

We retain your account information for as long as your account is active and as needed to provide the Service. Mailbox content is retained only as long as necessary to deliver the features you use. When you disconnect an account or delete your account, we delete or de-identify the associated email content within 30 days, except where we must retain limited information to comply with legal obligations, resolve disputes, or enforce our agreements. Backups are purged on a rolling schedule.

8. Your choices and rights

You can disconnect any linked email account at any time from your settings, which stops further access. You can revoke the Service's access to your Google account at any time at myaccount.google.com/permissions.

California (CCPA/CPRA). California residents have the right to know what personal information we collect, to access and delete it, to correct inaccuracies, and to opt out of any "sale" or "sharing" of personal information (we do not sell or share it as those terms are defined). We will not discriminate against you for exercising these rights.

To exercise any right, contact privacy@sendel.ai. We may need to verify your identity before responding.

9. Security

We use technical and organizational measures designed to protect your information, including encryption in transit and at rest, access controls, and least-privilege handling of mailbox content. No system is perfectly secure, and we cannot guarantee absolute security.

10. U.S.-only service

The Service is intended for users located in the United States, and we process data in the United States. The Service is not directed to individuals in the European Economic Area or the United Kingdom. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

11. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through the Service and update the "Last updated" date above. Your continued use after changes take effect means you accept the revised policy.

13. Contact us

Jasper Hawk LLC
240 26th St., Ste 2, Santa Monica, CA 90402
privacy@sendel.ai